Automation configs
Automation prompts run unattended, so they need failure handling in the text itself: what to do with a malformed input, when to stop, and what a refusal looks like. A prompt that only describes the happy path will produce confident nonsense on the first odd row.
- Universal
System prompt for a support triage bot
A system prompt for classifying incoming support messages into a fixed set of routes, with an explicit escape for the unclear ones.